This Corporate Governance Framework outlines the principles and practices that govern  ELENA, an online doctor and patient management application. Our commitment to transparency, accountability, and ethical conduct is essential to building trust with our users, stakeholders, and the healthcare community.

1. Governance Structure
   – Board of Directors: The Board is responsible for overseeing the strategic direction and overall governance of the app. It comprises individuals with diverse expertise in healthcare, technology, finance, and law.
   – Committees: The Board may establish committees (e.g., Audit, Risk Management, Compliance, and Technology) to focus on specific areas of governance and report back to the Board.
2. Roles and Responsibilities
   – Management Team: The management team is responsible for the day-to-day operations of the app, implementing the Board’s strategies, and ensuring compliance with applicable laws and regulations.
   – Compliance Officer: A designated Compliance Officer will oversee adherence to healthcare regulations, data protection laws, and ethical standards.

3. Ethical Standards
   – Code of Conduct: All employees and stakeholders are expected to adhere to a Code of Conduct that promotes integrity, respect, and professionalism in all interactions.
   – Conflict of Interest: Board members and employees must disclose any potential conflicts of interest and recuse themselves from decision-making processes where such conflicts exist.
4. Data Privacy and Security
   – Patient Data Protection: We prioritize the privacy and security of patient data. Our governance framework includes policies for data encryption, access controls, and regular security audits.
   – Compliance with Regulations: We comply with all relevant regulations of the Republic of the Philippines to ensure the protection of personal health information.
5. Stakeholder Engagement
   – User Feedback: We actively seek feedback from users to improve our services and address any concerns. Regular surveys and user forums will be conducted.
   – Transparency: We commit to transparent communication with stakeholders regarding our governance practices, financial performance, and strategic initiatives.
6. Risk Management
   – Risk Assessment: Regular risk assessments will be conducted to identify potential risks related to technology, data security, and regulatory compliance.
   – Crisis Management Plan: A crisis management plan will be established to address potential emergencies, including data breaches or service disruptions.
7. Continuous Improvement
   – Training and Development: Ongoing training programs will be implemented for employees to ensure they are aware of governance policies, ethical standards, and compliance requirements.
   – Review and Update: This governance framework will be reviewed annually and updated as necessary to reflect changes in regulations, technology, and best practices.

At  ELENA, we are committed to upholding the highest standards of corporate governance. By fostering a culture of accountability and ethical behavior, we aim to enhance the quality of care for our users and contribute positively to the healthcare ecosystem.